It can be a bit hit and miss when you take an observer out for a shift on the ambulance. No self respecting observer arranges an observation shift with the London Ambulance Service hoping for a quite night on station drinking tea and watching Strictly Come X Factor on Ice; and of course we want…

Anyone who has worked for the ambulance service for even the shortest period of time will have experienced the following situation. Someone with a serious medical condition unexpectedly deteriorates and a panicked family call 999 to summon ambulance staff to resuscitate their loved one. Recently I had one such call. An elderly lady had been…